TAX AGENT REGISTRATION, COMPLAINT PROCEDURES & CLIENT RIGHTS

As a client of our practice, we want you to understand your rights and our professional standards. The following explains how to verify our registration, how to raise a concern, and the escalation options available.

VERIFICATION OF OUR TAX AGENT REGISTRATION
We are a Registered Tax Agent under the Tax Agent Services Act 2009 and regulated by the Tax Practitioners Board (TPB).

All registered tax agents must:
- meet minimum qualifications and relevant experience
- complete continuing professional education
- follow the Code of Professional Conduct
- be fit and proper persons to provide tax agent services

You can confirm our status on the TPB Public Register at https://www.tpb.gov.au/public-register 
Search by our name or Tax Agent Registration Number 25992244.

HOW TO RAISE A COMPLAINT OR CONCERN
We aim to resolve any issues quickly and fairly. If you are dissatisfied with our services, follow the steps below.

STEP 1 – SUBMIT YOUR CONCERN IN WRITING 
Include:
- a clear description of the issue
- relevant dates, submissions, or deliverables
- names of staff involved
- supporting documents or correspondence

Send your written complaint to: 
Email: sakinazubair@griffintaxprofessionals.com.au 
Post: 18 Halinda St, Whalan NSW 2770

STEP 2 – ACKNOWLEDGMENT AND REVIEW TIMELINE 
- We acknowledge receipt within 5 business days. 
- We may request further information. 
- We aim to provide a written response or resolution within 30 – 60 calendar days of receiving all details.

WHAT IF THE MATTER IS NOT RESOLVED?
If you remain dissatisfied, or we do not respond within 60 days, you may escalate the matter to the TPB. The TPB can investigate if a registered agent has failed to meet professional obligations, breached the Code, acted unethically, mishandled information, or given negligent advice.

Submit a complaint at https://www.tpb.gov.au/making-complaint or phone 1300 362 829. The TPB generally expects that you first attempt resolution with your tax agent.

OUR COMMITMENT
We uphold high ethical standards, transparency, and client service. Complaints are treated confidentially and used to improve our practice. Your trust is important to us, and this process ensures issues are addressed in line with our obligations as a registered tax practice.